Multi-Unit Investors: 5 Questions to Ask When Hiring a Property Management Company

When managing multi-unit properties or MLI Select projects in Calgary, choosing the right local property management partner is crucial to maximizing returns and ensuring smooth operations. Multi-unit properties demand a higher level of expertise, organization, and communication. The following are the top five questions to ask when interviewing prospective property management companies in Calgary to ensure they’re equipped to handle your unique needs.

1. What Experience Do You Have Managing Multi-Unit Properties and MLI Select Projects?

Managing multi-unit properties isn’t the same as handling single-family homes. It involves more tenants, complex maintenance schedules, and often compliance with specific financing requirements like those under the MLI Select program. Read about the major differences here.

• What to Listen For:
  Look for experience with properties of a similar size and type as yours. Ask for examples of success stories, including how they’ve maximized occupancy rates and reduced turnover.

2. How Do You Handle Tenant Screening and Retention?

With multiple units, tenant satisfaction is vital to avoid high turnover rates and potential income gaps. A robust tenant screening and retention strategy will protect your investment and ensure stable cash flow.

• Follow-Up Questions:

  • What criteria do you use to screen tenants?

  • How do you handle tenant disputes or complaints?

  • What is your average tenant retention rate for multi-unit properties?

3. What Systems Do You Use for Maintenance and Repairs?

Efficient maintenance is essential to avoid costly repairs and keep tenants satisfied. Multi-unit properties require an organized and proactive approach to scheduling repairs and preventive maintenance.

• What to Ask About:

  • Do you use a digital portal for tracking maintenance requests?

  • How quickly are urgent repairs addressed?

  • Do you have a network of licensed contractors with competitive rates?

4. How Do You Ensure Clear and Effective Communication?

Multi-unit properties involve multiple stakeholders—tenants, contractors, and you as the owner. Effective communication ensures smooth operations and timely resolution of issues.

• Key Questions:

  • Do you provide a dedicated property manager for my account?

  • How do you keep owners informed about property performance?

  • Is there a tenant portal for streamlined communication?

5. How Do You Ensure Compliance with Albertan Regulations and Financing Requirements?

Multi-unit properties are subject to strict laws and regulations, especially when financed under programs like MLI Select. Non-compliance can lead to financial penalties or worse.

• Follow-Up Questions:

  • Are you familiar with the unique requirements of MLI Select properties?

  • How do you stay updated on Alberta’s rental laws?

  • Can you assist with regular property audits and inspections?

Why Berton Properties Is Your Ideal Multi-Unit Partner

At Berton Properties, we specialize in managing multi-unit properties and MLI Select projects in Calgary. Our experience, proactive approach to tenant and property management, and focus on clear communication set us apart as the trusted partner for local and out-of-province investors.

Ready to simplify your property management experience? Contact us today to learn how we can help your multi-unit investment thrive.

Boost Your Success with Expert Property Management
Asking these five critical questions will help you find a property management company in Calgary that aligns with your goals and understands the unique demands of multi-unit properties. Make an informed decision to protect and grow your investment.